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Eastern Highlands Provincial Health Authority emblemGoroka Provincial HospitalEmergency Department
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VISIT THE EMERGENCY DEPARTMENT

What to expect when you arrive

Simple information for patients, guardians and families.

Tell staff at once if the patient is very sick, badly injured or getting worse.Do not wait quietly.

YOUR VISIT

What happens in the department

  1. 01
    Arrival

    Tell staff why you came. Report heavy bleeding, trouble breathing, severe pain, collapse or confusion.

  2. 02
    Registration

    Staff record your name and other details needed for your care.

  3. 03
    Triage

    A health worker checks how sick or injured you are. The sickest patients are treated first.

  4. 04
    Care

    The team examines you and may give treatment, order tests or ask another team to review you.

  5. 05
    Next step

    You may go home, stay for observation, enter a ward or be sent to another hospital.

HOW TRIAGE WORKS

The sickest patient is seen first.

A patient who arrives later may need care before you. Tell staff if your condition gets worse while you wait.

Learn about triage

PRIVACY AND ACCESS

Department rules

These rules protect patients, families and staff.

Phones and recording

Do not use mobile phones inside the department unless staff give permission.

Do not take photos, videos or audio recordings. Anyone recording will be told to stop and delete the recording.

Guardians

  • One guardian may stay with a patient when staff allow it.
  • A second guardian is allowed only when staff decide it is necessary.
  • Staff may ask all guardians to leave during urgent care, procedures, overcrowding or safety problems.

Visitors

  • The Emergency Department is not a ward.
  • General visitors are not allowed inside.
  • Do not crowd doors, walkways or treatment areas.

HELP US CARE FOR YOU

What patients should do

Please do

  • Bring your clinic book, referral papers and medicines if you have them.
  • Tell staff about allergies, pregnancy, medicines and health problems.
  • Tell staff at once if you become worse.
  • Clean your hands and cover coughs and sneezes.

Please do not

  • Do not give food or drink until staff say it is safe.
  • Do not leave without telling staff.
  • Do not threaten or abuse patients or staff.
  • Do not block emergency care.
Hospital fees

Ask an approved hospital payment point about current fees and exemptions. Always ask for an official receipt.